Business-to-Business Relationship and
Retention Building
Is your company in jeopardy?
Are your employees causing you to lose business?
Are you dealing with demanding, unreasonable and angry customers?
The STRATEGIC EDGE specialty is difficult or high visibility situations.
We can help your company grow its profitability in the 21st century. This
unique B-2-B service ensures business development.
When do you need B-2-B relationship building?
- Post customer satisfaction survey when results are questionable
- Post employee satisfaction survey
- Crises intervention because of client or employee dissatisfaction
Results of the B-2-B Program:
- Reduced vulnerability to competitive attacks
- Built and preserved ongoing business connections
- Defused customer and employee emotions
- Transformed relationships
- Improved collaborative alliances
- Re-formed partnerships
- Guaranteed repeat business
Interventions Include One-on-One Coaching
and Group:
One-on-One Intervention Process:
- Diagnose performance and customer satisfaction
- Strategy Development
- Interview-based 360° Feedback
- Customized one-on-one coaching
- Rigorous Analysis
- Teach Interpersonal skills, Management/leadership styles, Presentation
skills
- Mediation between company and client
- Continuous feedback on program performance
- Monitoring Performance
Group Intervention Processes Include:
- Clarifying roles and goals
- Departmental vision
- Conflict resolution
- Stress management
- Communication
- Monitoring Performance
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