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How To Deal with Difficult People
1-day program

This interactive program teaches new coping strategies to overcome negative behavior. Meredith Gardner, President of THE STRATEGIC EDGE, often reminds companies that, "The performance appraisal system can be ineffectual, and executives are reluctant to give personal feedback. Subordinates often have no idea that their behavior is offending others."

Participants learn new coping strategies to overcome negative behavior. These techniques lessen stress and anxiety as they face challenging people and situations

"Ripples of conflict in the workplace can quickly turn into waves of unproductivity and poor morale. And at some firms, it can eat away at profits and sales."
Nicole Harris, The Star-Ledger

This program, How To Deal With Difficult People, is designed for companies that want to stop the waves before they begin.

How do participants learn to cope with this workache*?

Workbooks
Film clips
Case study situations
Role-playing

Results of this Program:

  • Improved tolerance and understanding for different ways of behaving
  • Heightened personal responsibility and choice over responses
  • Increased adaptability to give others what they need
  • New insight into intentions and external behavior
  • Encouragement to create more harmony to reach common goals

"Your efforts have resulted in improved productivity, better morale, and increased self-confidence for our executive team."
Jay Fine, Vice President, CBS

* Workache - A person or situation that causes problems in the workplace.

 

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